Refund Policy
Learn more about My Tutor Studio’s expectations of tutors and parents when it comes to cancelling, rescheduling, and refunding private lessons.
Mahamudul Hasan
Last Update 8 maanden geleden
24-Hour Cancellation Policy:
Cancellation by Parent or Student: If a parent or student needs to cancel a session, they must do so at least 24 hours before the scheduled time. This allows us to adjust schedules and accommodate other students.
Last-Minute Cancellations:
Cancellation within 24 Hours: If a cancellation occurs within 24 hours of the scheduled session, it is considered a last-minute cancellation. In this case, the parent or student will not receive a refund, and the teacher will be compensated for the session as planned.
No-Shows:
Student Absence: If a student does not show up for a session without prior notice, it will be treated as a last-minute cancellation. The teacher will still receive the payment for the session and no refund will be issued to the parent.
Technical & Software Difficulties:
Issues with My Tutor Studio Online Space: If the teacher or the student encounters technical difficulties within the website or online learning space that prevents the session from taking place, please inform our support team immediately. We will work to reschedule the session at no additional cost to the parent or student. In cases where the cancelled session cannot be rescheduled, a refund would be issued to the parent and the teacer will also receive compensation.
Other technical problems: If a lesson is unable to go ahead due to technical difficulties on either end, our advice is to check the Tech FAQs for a solution.
If you're unable to find a solution to your problem, speak to the My Tutor Studio team on our live chat function, which you'll see in the bottom right-hand corner of your screen, and a member of our team would be more than happy to help!
We recommend you spend approximately 5 minutes trying to solve the technical issue, and if you're unsuccessful, reschedule the lesson through proper communication in the online communication student-tutor portal.
If the parent/student can email to our support team for the technical difficulties within 2 hours of the scheduled session, we can make a 50% refund to your account. Unfortunately, we’re not able to make 100% refunds for technical issues outside of our control. Also, the teacher will not receive any compensation for any technical difficulty outside of our control. The teacher will only receive compensation for technical difficulty caused by our online learning space.
Emergency Situations:
Unexpected Emergencies: If the teacher or the student experiences an emergency situation that prevents from attending the session, please inform our support team as soon as possible. We will evaluate the situation on a case-by-case basis and provide options for rescheduling or refunds as appropriate. In cases where the cancelled session cannot be rescheduled, a refund would be issued to the parent and the teacer will only receive compensation if the emergency situation is from the parent/student side.
Content Familiarity:
Content Expertise: If the teacher is not familiar with the content or is unable to help with a particular topic, please inform the parent in advance and proceed to cancel the session. In such cases, a refund will be issued to the parent and no compensation will be provided to the tutor.
Dissatisfaction: If a parent decides to cancel classes with the teacher due to dissatisfaction, we will cancel any remaining classes with the teacher and issue refunds accordingly. No compensation will be provided to the tutor for any future cancelled classes.